General Questions

How long will it take for my order to arrive?

Our standard shipping time for orders is between 3-5 business days. However, delivery times can vary based on the shipping method selected at checkout and your location. Please note that during peak periods and holidays, shipping times might be extended. You can always track your order by logging into your account and clicking on the "Order History" section.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return any item in its original condition within 30 days of receipt for a full refund or exchange. Please ensure that the products have all original tags and packaging. To initiate a return, visit our "Returns" page and follow the instructions provided. Remember to keep your receipt as proof of purchase. Some exclusions may apply, so be sure to check our detailed return policy for more information.

Is my personal and payment information secure when shopping on your site?

Absolutely. We prioritize the security of our customers' data. Our website uses Secure Socket Layer (SSL) encryption to ensure that your personal and payment information is kept safe and private. This means that any information you input during the checkout process is encrypted before being transmitted over the internet. Additionally, we never store your credit card details on our servers. For more information about how we protect your data, please refer to our Privacy Policy.

Our Products

How do you ensure the quality and effectiveness of your products?

All our products are manufactured in TGA-licenced manufacturing facilities under good manufacturing practice (GMP) conditions. We work with quality raw material suppliers to source high-quality ingredients that comply with rigorous quality standards. Our team of highly qualified naturopaths, herbalists, and nutritionists focus on developing products based on the latest research and using clinically trialled ingredients. This approach ensures that our supplements are of the highest quality and provide maximum health benefits.

Where can I purchase Herbs of Gold products?

You can purchase our products through our online store or from various health food stores, pharmacies, and naturopathic clinics across Australia.

Can I take multiple Herbs of Gold products simultaneously?

It's generally safe to use multiple products together, but we recommend consulting with a health professional to ensure the combination is appropriate for your individual needs and health goals.

Are Herbs of Gold products safe for pregnant or breastfeeding women?

We have a dedicated range of products for pregnancy and reproductive health. However, it's essential to consult your health professional before using any supplement during pregnancy or breastfeeding to ensure it's suitable for you and your baby.